Issuing a refund

Mistakes happen. Dogs cancel. Payments sometimes need to go back. Barkway makes it simple to issue refunds - whether it’s a full payment or a partial refund.

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Step-by-step

1. Open the booking
   Find the booking with the payment you need to refund.

2. Locate the payment
   Scroll to the Financials panel and open Payment History.

3. Click Refund
   On the payment row, click Refund.

4. Enter the refund details

   • Amount - full or partial refund (refund to client balance is always the full remaining amount)
   • Method - Cash, Bank Transfer, Card, or Other
   • Received at - date/time (defaults to now)
   • Reference (optional)

5. Save
   Barkway logs the refund and updates the invoice balance automatically.

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Refund to client balance

You can refund to client balance instead of returning cash. This:

• Creates a refund entry on the invoice.
• Credits the client’s balance.
• Refunds the full remaining amount of that payment.

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What happens next?

• The refund appears in Payment History.
• The invoice status updates automatically.
• The remaining balance adjusts immediately.

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Pro tips

• Always match the refund method to how you’re actually paying it back.
• Use the Reference field for notes like “Cancelled - refunded by bank transfer.”

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🐾 Barkway keeps refunds clear, logged, and connected to your invoices - so you stay in control when plans change.