Skip to main content

Issuing a refund

Mistakes happen. Dogs cancel. Payments sometimes need to go back. Barkway makes it simple to issue refunds - whether it’s a full payment or a partial refund.

Step-by-step​

  1. Open the booking
    Find the booking with the payment you need to refund.

  2. Locate the payment
    Scroll to the Payments section. Each payment appears in a table.

  3. Click the Refund icon
    On the right of the payment row, click ↺ Refund.

  4. Enter the refund details

    • Amount - full or partial refund (refund to client balance is always the full remaining amount)
    • Method - Cash, Bank Transfer, Card, or Other
    • Received at - date/time (defaults to now)
    • Reference (optional)

  5. Save
    Barkway logs the refund and updates the invoice balance automatically.

Refund to client balance​

You can refund to client balance instead of returning cash. This:

  • Creates a refund entry on the invoice.
  • Credits the client’s balance.
  • Refunds the full remaining amount of that payment.

What happens next?​

  • The refund appears in the Payments table.
  • The invoice status updates automatically.
  • The remaining balance adjusts immediately.

Pro tips​

  • Always match the refund method to how you’re actually paying it back.
  • Use the Reference field for notes like “Cancelled - refunded by bank transfer.”

🐾 Barkway keeps refunds clear, logged, and connected to your invoices - so you stay in control when plans change.