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63 docs tagged with "barkway"

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Account profile

Update profile details and handle email changes securely in portal.

Basic setup

How to add your business details, branding, and opening hours in Barkway so your calendar and invoices are ready to roll.

Booking contracts

Enable booking contracts, attach them to bookings, and track signing status in Barkway.

Booking deposits

Take a deposit for a specific appointment (fixed or percentage).

Booking requests

Review, accept, reject, and confirm client booking requests from the staff queue.

Booking requests

Let clients request appointments and track request status while staff review them.

Bookings

Create, manage, and track bookings from first slot to final invoice.

Bookings

View booking history, open booking details, and manage eligible cancellations in portal.

Calendar

Use dashboard calendar views and filters to keep booking flow clear across your team.

Cancelling a booking

How to cancel or delete a booking in Barkway without messing up payments or history.

Client balance

Hold prepaid money on a client and apply it to deposits or invoices.

Client Portal

Give clients a simple self-service space for bookings, pets, invoices, and documents.

Clients

Manage client details, communication context, balances, and portal access.

Contracts

Manage staff-side contract templates, signing flow, and booking-level contract records.

Core vs add-ons

Use one core service and optional add-ons to keep booking structure predictable.

Dashboard

What clients see on the portal home screen and how to read key summaries.

Dashboard & reporting

Understand the numbers and scheduling signals that keep your grooming week on track.

Deposits

Take booking deposits or keep a client balance for future bookings.

Documents

How clients view and download booking documents in portal.

Editing a client

Update client details, manage balance, and handle pets in Barkway.

FAQs

Quick answers to common Barkway setup and booking questions.

Features

Explore everything Barkway can do for bookings, clients, portal, services, and reporting.

Invoices

Where clients view invoices, check status, and download PDFs from portal.

Invoices

Keep invoice records clear with sharing links, PDFs, and status tracking tied to bookings.

Issuing a refund

How to refund payments (including deposits) directly from a booking in Barkway.

Notifications

Automated booking reminders, thank-yous, and recall nudges.

Payments

Record payments, track balances, and manage refunds.

Payments & statuses

How invoice statuses update automatically and how payments fit into the flow.

Pets

Let clients keep pet profiles up to date in portal.

Pets

Store pet profiles, photos, breeds, and notes.

Recall reminders

Automatically nudge clients when their pet is overdue for a groom.

Refunding deposits

How to refund a booking deposit as a payment or credit it to client balance.

Services

Set up services so pricing, duration, bookings, and portal requests all stay consistent.

Set up your services

How to add services in Barkway so bookings have the right prices, durations, and add-ons.

Settings

Configure Barkway for your business across portal, branding, bookings, communication, and team setup.

Signed contract records

View the saved contract snapshot, signing details, and PDF for an attached booking contract.

Smart Scheduler™

Barkway’s Smart Scheduler finds the best slots for you - automatically.

Start here

Get to your first booking fast with the few essential steps.

System tags

Reference the merge tags Barkway can insert into contract templates and other reusable content.

Updating a pet

Update a pet’s details, health info, and recall settings in Barkway.

Users & roles

Add team members, set permissions, and keep account access tidy.

Your first booking

Learn how to create your first booking in Barkway, add services, apply deposits or discounts, and save it to your calendar.