Terminology cheatsheet
Booking
A scheduled appointment tied to a pet, client, and service selection.
Booking request
A client-submitted request for staff review before a booking is confirmed.
Client Portal
A client-facing area for bookings, booking requests, pets, invoices, documents, and profile updates.
Contracts (staff)
Staff-side template and signing management area.
Documents (portal)
Client-facing label for contract records in portal.
Invoice
A billing record tied to booking activity, including shareable links and downloadable PDFs.
Client balance
Prepaid/credit amount stored on the client account.
Recall
A follow-up timing concept used to identify pets likely due back for another groom.
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