Cancelling a booking
Sometimes plans change - dogs get muddy, owners get busy, life happens. Barkway makes it easy to cancel a booking while keeping your records tidy.
How do I cancel a booking?
- Open the booking from Bookings or the calendar.
- Click Cancel Booking and confirm.
That’s it - the booking status changes to Cancelled and any pending reminder emails are removed.
What happens to payments and deposits?
Cancelling does not change payments or refunds automatically.
- Any deposits or payments stay recorded.
- If you want to return money, record a refund manually.
Can I cancel after the groom has started?
Yes. Barkway allows In progress → Cancelled if you need it.
Can I reschedule a cancelled booking?
Yes. Open the booking, click Edit Booking, and save a new date/time. Barkway will move it back to Scheduled.
What about deleting a booking?
Deleting removes the booking from your list entirely. If you’ve recorded payments, it’s usually better to cancel instead so your history stays clear.
Pro tips
- Keep cancellations instead of deleting - it’s cleaner for reporting and payment tracking.
- Want to reuse the slot? Cancel first, then re-schedule or create a new booking there.
- Deposits aren’t refunded automatically - handle any refunds manually if needed.
🐾 Quick, clean, and no awkward payment mess - that’s how Barkway handles cancellations.