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Creating a booking

Bookings are the heartbeat of Barkway - it’s where pets, clients, and services all meet. Here’s how to get one set up in just a few clicks (and maybe a tail wag or two).

Step-by-step​

  1. Click New Booking
    From almost anywhere in the app, hit New Booking in the top navigation.

  2. Choose the pet
    Pick the pet you’ll be grooming. If the pet doesn’t exist yet, create them from the buttons at the top of the form.

    tip

    Leave the pet blank if you want to block out time as Unavailable.

  3. Pick the date and time
    Select when the appointment should start. Barkway checks your opening hours and existing bookings as you go.

  4. Assign the groomer
    By default, it uses you. If you have multiple users, you can switch groomer here.

  5. Select services
    Choose a core service (required) and any add-ons. Barkway calculates the total and updates the duration.

Booking form showing services and timeBooking form showing services and time

  1. Add a discount (optional)
    You can enter a fixed amount (like 10) or a percentage (like 10%).

  2. Record a deposit (optional)
    If deposits are enabled, Barkway shows the required deposit based on your settings. You can record it now or later.

  3. Save the booking
    Hit Save and the booking appears in your schedule.

What happens if my time clashes?​

If the slot overlaps another booking or breaks your opening hours, Barkway suggests the next available time. You can accept it with one click or pick a different slot.

Do clients get a confirmation?​

Not automatically. Barkway only sends reminders and thank-you emails if you enable them in Manage → Settings → Notifications.

note

SMS reminders are not live yet and are not a priority right now. We plan to add them later as a paid add-on.

What happens to the invoice?​

An invoice is created when you save the booking. If you edit the booking later, Barkway refreshes the invoice to match the latest services and prices.

What happens if I take a deposit before finishing the booking?​

If you click Deposit Payment before the booking is fully saved, Barkway creates a hidden draft booking so you can record the deposit. When you finish and save, the draft becomes a normal booking.

If the booking never gets finished, the draft is cleaned up after about 72 hours, and any deposit is credited to the client’s balance.

Extra features you might miss​

  • Unavailable slots
    Leaving the pet blank creates an Unavailable booking for that groomer.

  • Notes
    Add booking notes now, then adjust pet notes later from the View Booking screen.

🐾 With that, you’re ready to start booking like a pro.